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Goldfish and Business Myths

My dad went to the pet shop and purchased 15 goldfish over the summer. He doesn’t have an aquarium; he’s never been into ‘fish,’ but he thought his grandkids (who happened to be spending a lot of time at his house over the summer months while out of school) would enjoy swimming in the hot tub with the fish! As you could guess, in Georgia, in the summer, the family hot tub becomes a cold tub and is used more for a grandkid splash pool on the deck.  I saw a......

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Did You Find Everything You Wanted?

Within a four-mile radius of our house, there are 17 grocery stores. Of those, I frequent three. Not because I want to, and not because I like shopping, but because none of them carry everything I want. The three I go to most are Sprouts, Tom Thumb, and Trader Joe's. All of them have the plusses and minuses, each has their idiosyncrasies, but there’s one thing all have in common: when I check out, the checker always asks, “did you find everything you wanted?” or some variation of that question. When......

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We have all heard the expression, “don’t try, just do.” So, “try” many times has a negative connotation.  Especially when knowing that doing, and not just trying, will have a positive outcome. For example: “I’m going to try to eat healthier” or “I’m going to try and exercise more.” In both cases, doing it will have great health benefits, so “don’t try, just do.” I would suggest that when it comes to taking risks, “try” can have a more positive connotation because the outcome may result in success or failure, and......

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Your Candidate Lost, Now What?

I’m writing this at 7:35 am on November the 3rd. Which means I have no idea if your candidate won or lost. What I do know is that some people are very happy right now, and some are very upset. And, I imagine that social media is being set afire with very strongly worded opinions about the results. This short message is meant for the leaders of the world; the entrepreneurs that set the tone; the managers, CSRs, techs, sales pro, and administration members that are to lead-by-example. Hopefully, this will......

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Employee Burnout and How to Avoid it

In the past week, in conversations with contractors, two have mentioned that the 'feel' of their office has changed. When asked to clarify, the explanation was remarkably similar.  The mood or energy seems off like a dark cloud had settled over their business.   They both realized that the situation wasn't caused by their job, it was an accumulation of everything that has been going on in the past few months.  To combat the onset of employee burnout, both owners invested in counseling for their employees. Not equipment training. Not sales coaching.......

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Tech Lead Turnover - Do You Have a Process for That?

“Hey, Johnny, thanks for fixing our sink; it’s working great. And by the way, when you get back to your shop – mind asking someone to give me a call with a price for my fireplace?  Don’t you have people that work on those? The season is changing, and I was having problems with it last year – I want to make sure it’s safe so we can start using it!” Johnny, of course, responded to his customer, Mr. Zock, with a smile, assuring him that, “Of course, absolutely, it would be my......

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The Power of TEN

This article is about power.  The power of TEN and yes, it is powerful. It is not new math; it is not about logarithmic math; it is not about number set theory.  But it is about simple old addition. The power of $10 means raising $10.00 additional revenue dollars on each and every invoice. An invoice is a revenue touchpoint. So this is about raising $10 more on each and every revenue touchpoint; A ten-dollar bill -  Ten dollars – about the cost of two Starbuck coffees. Surely your team is......

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When is it Time to Hire Your Next Tech?

One of the main questions that always comes up in a growing company is: “How do I know WHEN it’s time to hire my next technician?” It’s an important question to know how to answer. Often the decision is made on emotion when we're frustrated or feeling burnt out. I frequently see owners and managers decide “in the moment” without tangible guiding principles and benchmarks to assist them. Now, your “gut” may be right, but it’s important to have some measurables that you can check-in with to validate the decision. I’m......

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The Average Ticket Culture

When someone truly believes in the products and services they provide to their clients, and they know how to effectively communicate what they believe with passion and enthusiasm to another, this becomes the positive cause and effect of the sales process. My team and I have a saying that illustrates this communication process in sales, which leads to my average ticket discussion:  “Sales is the transfer of your belief to someone else, and the reward is money.” So if you and your team believe in the products and services that you......

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The trend toward virtual conferences was already growing, but circumstances in 2020 have pushed the transition to a necessity. While in-person conferences are valuable, companies are seeing the benefits of going virtual; ease of accessibility, eco-friendly, and the minimal costs associated with attending.    Attending a virtual conference does have its challenges.  With a little insight and preparation, you can still get all the amazing information from the comfort of your office or living room, at a fraction of the cost. Follow these tips to make the most of your time.
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