Tag: Business Leadership

In Search of the "Magic Pill"

Written by John and Vicki LaPlant   This topic makes me think of Indiana Jones played by the great Harrison Ford…you know, Han Solo of Star Wars. Indiana Jones is a professor always looking for the challenge of what no one else had discovered. He survives a lot of difficulties from Nazis to snakes, always in search of the coveted prize. A number of HVAC, Plumbing, and Electrical contractors are also in search of the prize….it could be sales volume, profitability, industry recognition, selling the company for “BIG BUCKS” as an exit strategy, or creating......

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Tiger Woods

Written by Lynn Wise   Tiger Woods won the Masters on a rainy Sunday in April, finishing the greatest career comeback in the history of golf. This article isn’t going to compare golfing to running your business. I am not going to compare golf clubs to pipe wrenches or chipping to service agreements. My aim isn’t to show that hard work and perseverance will pay off. This article is about finding your motivation and using it to help you achieve your goals. Financially and in the record books, Tiger Woods could have quit on top and......

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Why Purpose?

Written by Dave Rothacker  

Why should a leader build their company on the basis of a business WHY? Why should a leader understand the purpose behind why they are in business? Does it really make a difference in productivity and effectiveness?


For a doctor to treat an illness or disease, they must understand the disease’s symptoms. Let’s take a look at some of the major symptoms of a business operating without a WHY/purpose.


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Lifestyle Business or Prosperous Business

Written by Chris Elmore   I have had the great fortune to see hundreds of businesses over my career. These businesses spanned all over North America and the United Kingdom. They have also spanned from small “mom and pop” shops to large multimillion-dollar, multi-location businesses. I’ve seen many things and noticed that there are two business types contractors model their business around.   #1: Lifestyle Business that maintains a certain lifestyle today for the owners but nothing for the future. #2: Prosperous Business that helps everyone in the business achieve their goals and provides for the future.   Looking......

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Golden Faucets Killed the Golden Goose

Written by Danielle Putnam For nine months, our new company had been bringing in $8 to $10,000 each week from one customer. Have you ever had a customer like that? If so, you know you jump when they call. And this owner of a fortune 500 company had my dad on speed dial. Our customer owned several houses in town and my dad did work at most of them, but the big house as we called it was 19,000 square feet of opportunity. The home was 40 years old and had almost no......

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The Business of Business is People

Written by John LaPlant Recently, Herb Kelleher passed away. He was a co-founder of Southwest Airlines. He was a negotiator, a maverick, and mission focused. He was quoted as saying, “The business of business is PEOPLE.” As the story goes, the Southwest finance guys, the “Bean Counters,” came into Herb’s office one day and said, “Herb, we have a cash position issue; it is not going away so you have a decision to make. Layoff a good number of employees or sell one of your airplanes!” Herb said, “Sell an airplane.” The bean counters......

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Is Training an Expense or an Investment?

Written by Steve Mores We have all heard the saying, “What if I train my people and then they leave? Or what if you don’t train them and they stay?” There is a lot of validity to those two questions, which leads to another question: Is training an expense or an investment? Well, I would argue that it depends on the type of training. If you’re talking about a manufacturer’s or distributor’s rep coming into your shop for a B & B session (Bagels and Balloons) without relevant content, that would make it an......

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Your Value Bucket Conversation is Your Competitive Difference

Written by Lynn Wise I recently received a call from a local HVAC company offering me a $29.00 tune-up special on my air conditioning system. The person calling asked if I was the homeowner and once I said yes, they began to ramble about all the things they would do for $29.00. When the caller stopped talking, I asked, “How long have you been in business?” They did not know what to say and after a pause just said, “A long time.” My next question was, “What type of insurance do you carry......

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Eliminating Conflict between Technicians and Dispatchers

By Brandi Loudermilk, CSR Coach at Service Excellence Training The ongoing conflict between field staff and office staff is not new. It has been a pain point for business owners for years. It is like siblings bickering over who gets to sit in the front seat of the car for the short drive to the grocery store. This does not only does this conflict annoy leaders, managers, and owners. It can also negatively impact business. Depending on the severity of the conflict, everything from the quality of customer service to revenue may suffer from......

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Breaking Habits or Creating New Ones?

By Steve Mores, VP of Training and Sales of Dynamic Air Quality Solutions We have all heard this before: “You just have to get into the habit of doing it.” And that’s sometimes the advice and solution that owners and managers give their team when discussing how to correctly work a service, maintenance, or sales call to increase average tickets and close rates. Well, that may be easier said than done, and just saying it doesn’t make it happen. We all have habits, some good, and some bad. From our personal morning and......

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