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Tag: Business Leadership


Top Five Things to Prepare For Before Implementing Service Management Software

By Lynn Wise Spring is in the air! Or should I say…Service Management software is in the air? We have received a lot of inquiries from clients and potential clients about changing or implementing Service Management software in their business. Some of this is due to clients changing server-based software to cloud-based software or the need for additional functions such as purchase orders, marketing reporting, or better details for the customer records. Regardless of the reason, you need to be prepared for this change in your business. After many engagements to help......

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Get Off Your Duff!

By John LaPlant We constantly read and hear about the labor shortage around the country, and it is not just occurring in the contracting industry. Yes, and then we stomp around and complain ad-nauseum. So, what are you doing about it? It is not going to get easier! So what is your move? Take action. First Question: What or Who is Our Industry Competing Against for Labor? Recent reports suggest the fastest growing opportunity position for the foreseeable future is fork lift operators. Why? A one-word answer: Amazon. With approximately 75 distribution/fulfillment centers with......

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Love is in the Air - So Share it With Your Customers

By Chris Lonergan You know you love your customers... If you didn’t, you wouldn’t have developed a brand and marketing efforts to attract those customers. You wouldn’t have spent so much time training yourself and your team to provide customers with the services they need. And you wouldn’t have followed through with the best customer service possible at every job.   So it makes sense that you should show your customers some love. We’re not talking about flowers and chocolates here. We’re talking about demonstrating appreciation to your clients all year long. Whether it is your......

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Are You Serving Customers and Coworkers?

By Dave Rothacker You are the number 48 NASCAR stock car. You are a Chevrolet owned by Hendrick Motorsports, one of today’s most successful racing organizations, and driven by Jimmie Johnson, one of the most successful NASCAR drivers of all time. The cost to put you on the track for a 38-week season is over $15 million, according to a Florida Times Union article in 2012, and that was seven years ago! An impact wrench used to take your tires off costs upwards of $4,500 and the sockets run up to $1,500 apiece. The engineering,......

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Transparent Leadership Markets Itself

By Danielle Putnam All throughout last year, key women in leadership kept mentioning the book “Lean In” by Sheryl Sandberg. Naturally, I knew who Sheryl was, not that we were besties, but as the COO of Facebook, who didn’t know who she was? These women weren’t talking about her book as a thrill-seeking action movie, but more in a tone of empowerment. Somehow, I brushed off each mention of the book as if it was just another trendy read. Fast forward to 2019. For some reason after the hub bub of the holidays, I found......

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Simple Advice to Help Accomplish Your New Year's Resolution

By Todd Liles The New Year is just around the corner. Many of you are starting to get excited about the new potential that this year brings. If you are making a New Year’s resolution to: lose weight, read more books, spend more time with your family, or make more money, you are not alone. I saw a statistic that said over 80% of people set a New Year’s resolution between now and the first week in January. Most of these resolutions center around self-improvement, family, or making more money. These are all......

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Do You Really Need Inventory? Consider All Three Pieces of the Big Picture

By Lynn Wise A lot of home service businesses have told me lately that they think they need inventory and an inventory management system. However, that could be the start of a big mistake: assuming your business needs to stock parts and supplies itself, by failing to look at the big picture. So let’s back up. The first question service business owners really need to ask is, “Should I even carry inventory?” Remember, that there are two types of inventory: the inventory technicians carry in their trucks, and the inventory a business carries in......

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The Authentic Humility Mindset

By Steve Mores This can be a deep subject, yet I’d like to apply it to our everyday maintenance and service calls as it relates to sales. To be humble means that you recognize and accept your limitations based on realistic and accurate thoughts about your importance and significance in what you do and what you stand for. The humble person recognizes that although he may have an opinion and strong convictions, he still can empathize or sympathize with others and see things from their point of view. He also understands that......

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Appreciate Different Styles - They Could Just Make Your Company Better

By Vicki LaPlant The personality style of the majority of contractors in HVACR closely matches that of medical surgeons. I don’t have any scientific research that validates this belief. However, I have had 30 plus years of observing contractors and, for one reason or another, have interacted with a number of medical surgeons. Each medical surgeon is a specialist. When my husband was sent to the orthopedist several years ago, it wasn’t just one orthopedist. No, he had to go to one who only did surgery on backs and a different one who......

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The Power of Your Employees: The Secret to Great Reviews and A Great Company

By Mike Montano By now, you already know your online reputation is one of your most valuable marketing assets. And you know if you don’t have great reviews on sites like Google, Facebook, and BBB, you’re basically giving away potential customers to your competitors who do have great reviews. But I have a secret to tell you: The most important ingredient to having a stellar online reputation comes from your people. They are the ones on the front lines connecting with customers, handling issues, generating sales, and creating long-term loyalty to your......

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