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Tag: Lynn Wise


Home Services Contractors Are Redefining Exceptional Customer Experience Amid the Pandemic

Home services contractors have proven they can adapt to the new normal. But how can they retain and grow their customer base in the next normal? The very best home services contractors work hard to influence customer retention with membership agreements that provide security, peace of mind, and offer some influence over a homeowner’s attention span; however, even these contractors are still swimming against the current. In today’s market, customer churn is guaranteed. When dealing with change, it’s always best to focus on what you can control. So, while a contractor......

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Clean the Clutter from Your Company

With the New Year comes new motivations. Be healthier, save more money, be more organized. But many times, organizing your business is often overlooked. Disorganization may be preventing your business from growing and being successful. Being unorganized results in measurable losses, like lost time and money, negatively affects your business reputation, adds stress to your life, and makes it difficult for you to work efficiently. It’s time to organize your company. This task seems daunting, I know, but I find it easiest to break it down into three categories.  What to keep, what......

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How to Keep Your New Year's Resolutions

I really struggled to write this article. I wanted to write something about New Year’s Resolutions and what we need to do to regroup and focus on our business and ourselves. Researching this, I found plenty of articles for inspiration, too many. You don’t need another article on starting the New Year off on the right foot and how to analyze your successes and failures of the past year. So, assuming you have or are in the process of choosing your resolutions, I am writing to give you tips on sticking......

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Employee Burnout and How to Avoid it

In the past week, in conversations with contractors, two have mentioned that the 'feel' of their office has changed. When asked to clarify, the explanation was remarkably similar.  The mood or energy seems off like a dark cloud had settled over their business.   They both realized that the situation wasn't caused by their job, it was an accumulation of everything that has been going on in the past few months.  To combat the onset of employee burnout, both owners invested in counseling for their employees. Not equipment training. Not sales coaching.......

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The trend toward virtual conferences was already growing, but circumstances in 2020 have pushed the transition to a necessity. While in-person conferences are valuable, companies are seeing the benefits of going virtual; ease of accessibility, eco-friendly, and the minimal costs associated with attending.    Attending a virtual conference does have its challenges.  With a little insight and preparation, you can still get all the amazing information from the comfort of your office or living room, at a fraction of the cost. Follow these tips to make the most of your time.
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Top Five Things to Prepare For Before Implementing Service Management Software

By Lynn Wise Spring is in the air! Or should I say…Service Management software is in the air? We have received a lot of inquiries from clients and potential clients about changing or implementing Service Management software in their business. Some of this is due to clients changing server-based software to cloud-based software or the need for additional functions such as purchase orders, marketing reporting, or better details for the customer records. Regardless of the reason, you need to be prepared for this change in your business. After many engagements to help......

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Profit First: Taming Your Money-Gobbling Monster

By Lynn Wise Are you familiar with Profit First? It’s something I explored in my previous article, but even if you didn’t read it, you may have heard of this revolutionary approach to cash flow. Based on the best-selling book by Mike Michalowicz, Profit First presents a simple way to rethink your business accounting. While the conventional cash flow formula is revenues minus expenses equals profit, Profit First offers a subtle tweak: Revenues minus profits equals expenses. In other words, it’s an accounting paradigm in which you set aside profits from each bank deposit you make,......

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