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CSR Superheroes

Who this class is for:
While anyone who is interested may attend, the target audience for this class is: Customer Service Representatives and Supervisors

What the class will cover:

CSR Training on steroids! Participants will learn their roles importance, what their role really is (book calls and set the tech up for success), and how to become superheroes in their role. This session includes lots of roll playing and hard work on the types of calls they generally handle (price over the phone, happy calls, escalating calls, reschedule call, confirmations, running behind). They will learn the call cycle that needs to happen for success with every call.

If your company has a script you want them to use, they will bring it and become rock stars with it! If you dont, they will leave with one.

As a bonus, they will take an evaluation using the Innermetrix ADVanced Insights profile.

Objectives

  • Identify barriers to communication and results
  • Strategies to overcome communication barriers
  • Why you and others communicate the way you do
  • Process to handle every call
  • How to take your phone skills to the next level

What you need to bring:
It’s always useful for attendees to bring a laptop or tablet, as well as relevant numbers from the business to use in class.


User Cancellation Policy

Free Classes (Service Nation Alliance Members ONLY)
No fee if notified at least 10 business days prior to event.
$499 fee per registrant if notified less than 10 days prior to event, or if registrants don’t attend.

Paid Classes
100% refund if notified at least 10 business days prior to event.
No refunds if canceled less than 10 days prior to event, or if registrants do not attend.

To cancel attendance for any training event, call 877-868-5902 or send an email to success@serviceroundtable.com with course title, start date, and registrant’s names.



Service Nation Class Cancellation Policy:

On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.

One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, SNA reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.

In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.

Where

Service Nation Alliance Training Facility
750 Canyon Dr.
COPPELL,TX 75019
US

When

Thursday November 12, 2020 9:00 AM CST to Friday November 13, 2020 4:30 PM CST

About the Instructor

Kathy Nielsen has been in the service industry for more than 20 years, rising through the ranks and serving at every level, from CSR/dispatch to bookkeeping to Office Manager to GM. Eventually, she discovered her love for educating and coaching business owners. As a business development consultant, she offers valuable insights and practical business applications for service companies across the nation. She is known by her family, friends, and clients as loving her chickens, thus the website ChickenLadySpeaks.com was born.

Hotel Recommendations

Hyatt Place Dallas/Grapevine

2220 Grapevine Mills Circle West, Grapevine, TX, 76051

972.691.1199

Use code CR#130898 to get our special rate.

Contact

Service Nation, Inc.
8772623341
alliancesupport@serviceroundtable.com

Date

Start
November 12 @ 9:00 am
End
November 13 @ 4:30 pm

Location

Service Nation Alliance Training Facility
750 Canyon Dr Suite
200 Coppell,, TX 75019 United States

Organizer

Service Nation, Inc.
Phone
877-262-3341
Email
Success@ServiceRoundtable.com
Website
https://www.serviceroundtable.com/

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