While anyone who is interested may attend, the target audience for this class is: Customer Service Representatives and Supervisors
What the class will cover:
CSR Training on steroids! Participants will learn their roles importance, what their role really is (book calls and set the tech up for success), and how to become superheroes in their role. This session includes lots of roll playing and hard work on the types of calls they generally handle (price over the phone, happy calls, escalating calls, reschedule call, confirmations, running behind). They will learn the call cycle that needs to happen for success with every call.
If your company has a script you want them to use, they will bring it and become rock stars with it! If you dont, they will leave with one.
As a bonus, they will take an evaluation using the Innermetrix ADVanced Insights profile.
- Identify barriers to communication and results
- Strategies to overcome communication barriers
- Why you and others communicate the way you do
- Process to handle every call
- How to take your phone skills to the next level
What you need to bring:
It’s always useful for attendees to bring a laptop or tablet, as well as relevant numbers from the business to use in class.
User Cancellation Policy
Free Classes (Service Nation Alliance Members ONLY)
No fee if notified at least 10 business days prior to event.
$499 fee per registrant if notified less than 10 days prior to event, or if registrants don’t attend.
100% refund if notified at least 10 business days prior to event.
No refunds if canceled less than 10 days prior to event, or if registrants do not attend.
To cancel attendance for any training event, call 877-868-5902 or send an email to firstname.lastname@example.org with course title, start date, and registrant’s names.
Service Nation Class Cancellation Policy:
On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.
One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, SNA reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.
Thursday November 12, 2020 9:00 AM CST to Friday November 13, 2020 4:30 PM CST
About the Instructor
Hyatt Place Dallas/Grapevine
2220 Grapevine Mills Circle West, Grapevine, TX, 76051
Use code CR#130898 to get our special rate.