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September 2020

Service World Expo 2020 – Virtual

The Industry’s Most Exciting Event of the Year. (Coppell, Texas) — Service World Expo is making a major pivot, company officials announced today. The show is still on, but based on the responses of a survey of prior attendees the show will not be physical. It will be virtual, but a different kind of virtual, powered by incredibly robust and creative software. Imagine Service World Expo as a video game.

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22September
Virtual, TX United States

October 2020

Systems for Success Manager Days

In this class you will discover how to build a sure-fire system to implement the techniques your employees will learn and utilize them to the max.

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06October
Service Nation Alliance Training Facility, 750 Canyon Dr Suite
200 Coppell,, TX 75019 United States

Technician Communication Skills

Whether you're a veteran or a rookie, Joe Cunningham's renowned course is the perfect tool for companies looking to train their staff to push the company to even greater heights. He'll inspire your technicians/ plumbers by making them more comfortable selling those big ticket items that really separate the big companies from the ones just treading water. And he'll give your managers effective techniques to motivate coworkers to perform better.

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08October
Service Nation Alliance Training Facility, 750 Canyon Dr Suite
200 Coppell,, TX 75019 United States

November 2020

How to Build a Better Buying Experience

We are empowering Owner Operators to become Owner Leaders in their organization. So goes the leader, so goes the culture.

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03November
Service Nation Alliance Training Facility, 750 Canyon Dr Suite
200 Coppell,, TX 75019 United States

CSR Superheroes

CSR Training on steroids! Participants will learn their roles importance, what their role really is (book calls and set the tech up for success), and how to become superheroes in their role. This session includes lots of roll playing and hard work on the types of calls they generally handle (price over the phone, happy calls, escalating calls, reschedule call, confirmations, running behind). They will learn the call cycle that needs to happen for success with every call.

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12November
Service Nation Alliance Training Facility, 750 Canyon Dr Suite
200 Coppell,, TX 75019 United States

Market Dominance: Creating and Selling Your Brand

When shopping for HVAC equipment, 80% of consumers have no loyalty or preference toward the brand of the equipment being installed. They do however have a strong desire to pick a local company that they trust and feel good about. How can you make sure they call you when the time comes? It's all about YOUR brand.

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19November
Service Nation Alliance Training Facility, 750 Canyon Dr Suite
200 Coppell,, TX 75019 United States

December 2020

Become a 7-Star CSR

In our industry, 5-star customer service is the expected standard. But what if your CSRs and dispatchers could confidently win over your customers and maximize every opportunity with 7-star customer service?

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17December
Service Nation Alliance Training Facility, 750 Canyon Dr Suite
200 Coppell,, TX 75019 United States
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