Tag: Kathy Nielsen

Kathy Nielsen Presents: CSR Superheroes - February 5-6, 2019

CSR Training on steroids! Participants will learn their roles importance, what their role really is (book calls and set the tech up for success), and how to become superheroes in their role. This session includes lots of roll playing and hard work on the types of calls they generally handle (price over the phone, happy calls, escalating calls, reschedule call, confirmations, running behind). They will learn the call cycle that needs to happen for success with every call. If your company has a script you want them to use, they will bring it and......

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